De-escalation is often discussed, but rarely defined.

This 8-hour course helps participants move beyond assumptions and develop a clear, practical understanding of de-escalation. Through discussion, application, and evidence-informed concepts, participants learn how to engage more effectively with individuals in crisis and work toward the best possible outcomes.

Not every situation can be de-escalated. This course focuses on recognizing that reality while equipping participants with tools to respond with clarity, control, and professionalism.

Course Snapshot

• Length: 8 Hours
• Format: In-Person (Public Sessions Listed on Course Page)
• Audience: Sworn Personnel, Correctional Officers, Dispatchers, Trainers, Supervisors, Investigators
• Hosting: Contact Command Presence to Host this Course at Your Agency
• Scheduling: View Upcoming Class Sessions

Course Topics

_{Understanding De-Escalation}

Develop a clear and accurate understanding of what de-escalation is—and what it is not. Strengthen your ability to communicate that understanding with the public.

_{Self-Regulation Under Stress}

Learn how awareness and control of your own responses can influence outcomes during high-stress encounters.

_{Human Behavior and Decision-Making}

Explore how human behavior is shaped and how that understanding can improve communication and decision-making.

_{Engaging Persons in Crisis}

Examine approaches that support safer, more effective interactions with individuals experiencing crisis.

_{Best Possible Outcomes}

Identify strategies that support sound judgment and professional responses across a range of situations.

Who Should Attend

Recommended for:

• Sworn Personnel
• Correctional Officers
• Dispatchers
• Trainers
• Supervisors
• Investigators

Why Agencies Host This Course

Agencies use this course to strengthen communication, decision-making, and professionalism during difficult encounters. Participants gain practical tools for managing stress, improving interactions, and working toward safer and more effective outcomes across a range of situations.

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