Public interactions define the profession.

This 8-hour course equips officers with the skills to engage citizens professionally while maintaining officer safety. Participants examine how communication, decision-making, and emotional control influence outcomes during everyday contacts.

Officers should not have to choose between safety and service. This course focuses on strengthening both.

Course Snapshot

• Length: 8 Hours
• Format: In-Person (Public Sessions Listed on Course Page)
• Audience: Sworn Personnel, Supervisors
• Hosting: Contact Command Presence to Host this Course at Your Agency
• Scheduling: View Upcoming Class Sessions

Course Topics

_{Threats to Officer Safety}

Examine current research and common risks associated with citizen contacts to strengthen awareness and preparation.

_{Think CLEAR Approach}

Explore a structured approach that supports sound decision-making and consistent performance in the field.

_{Knowledge of Authority}

Understand how clarity in authority supports lawful, confident, and professional interactions.

_{Emotional Intelligence in Citizen Contacts}

Recognize how emotional awareness and control can influence behavior, communication, and outcomes.

_{Decision-Making Under Pressure}

Explore how adaptive decision-making supports officer safety and more effective responses.

Who Should Attend

Recommended for:

• Sworn Personnel
• First-Line Supervisors
• Field Personnel Who Interact with the Public