De-Escalation: Strategies for Best Possible Outcomes

De-escalation is often discussed, but rarely defined.

This 8-hour course helps participants move beyond assumptions and develop a clear, practical understanding of de-escalation. Through discussion, application, and evidence-informed concepts, participants learn how to engage more effectively with individuals in crisis and work toward the best possible outcomes.

Not every situation can be de-escalated. This course focuses on recognizing that reality while equipping participants with tools to respond with clarity, control, and professionalism.

Course Snapshot

  • Length: 8 Hours
  • Format: In-Person (Public Sessions Listed on Course Page)
  • Audience: Sworn Personnel, Correctional Officers, Dispatchers, Trainers, Supervisors, Investigators
  • Hosting: Contact Command Presence to Host this Course at Your Agency
  • Scheduling: View Upcoming Class Sessions

Course Topics

Understanding De-Escalation

Develop a clear and accurate understanding of what de-escalation is—and what it is not. Strengthen your ability to communicate that understanding with the public.

Self-Regulation Under Stress

Learn how awareness and control of your own responses can influence outcomes during high-stress encounters.

Human Behavior and Decision-Making

Explore how human behavior is shaped and how that understanding can improve communication and decision-making.

Engaging Persons in Crisis

Examine approaches that support safer, more effective interactions with individuals experiencing crisis.

Best Possible Outcomes

Identify strategies that support sound judgment and professional responses across a range of situations.

Who Should Attend

Recommended for:

  • Sworn Personnel
  • Correctional Officers
  • Dispatchers
  • Trainers
  • Supervisors
  • Investigators

Why Agencies Host This Course

Agencies use this course to strengthen communication, decision-making, and professionalism during difficult encounters. Participants gain practical tools for managing stress, improving interactions, and working toward safer and more effective outcomes across a range of situations.

‍

Download Course Flyer

Upcoming Class Sessions

Wed
,
Aug 19, 2026
Lansing
,
MI
Register Now
Tue
,
Oct 13, 2026
Pearl
,
MS
Register Now
Wed
,
Oct 21, 2026
Mason
,
OH
Register Now
Mon
,
Oct 26, 2026
Brighton
,
MI
Register Now

If You Don't See The Course You're Looking For In Your Area, Then Consider Hosting A Course

Benefits Include:

Making The Most Of Your Training Budget

Meeting POST Requirements

A More Professionally Trained Police Force

Build A Reputation As A Leader In Training Delivery

Explore Hosting A Course

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