About This Course

De-escalation is a word that is frequently discussed by community members, politicians, and the media, but it is rarely defined and often misunderstood. This course empowers participants to have intelligent, evidence-informed conversations with the public and provides valuable tools for engaging with people in crisis. Not all situations can be “de-escalated,” but this course focuses on tools to help achieve the best possible outcomes.

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Appropriate Audience

This course is designed for Sworn Personnel, Correctional Officers, Dispatchers, Trainers, Supervisors, and Investigators.

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Course Length

8 hours

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Through guided discussions, small group exercises, and practical tools, participants will: 

• Explain the truths of de-escalation to members of the public 
• Learn to self-regulate their emotions in high-stress environments 
• Explore the foundational elements of all human mental functions (thoughts, emotions, behaviors) 
• Learn effective tools for dealing with persons in crisis 
• Explore response tactics for best possible outcomes