About This Course

From Chaos to Care is a comprehensive training course that equips officers with the knowledge and tools to recognize and respond effectively to trauma-related behaviors in the field. Participants will learn to define trauma and crisis, identify the experiences—both historical and current—that may activate a trauma response, and understand the neurobiology behind these reactions. Through guided instruction and scenario-based learning, officers will develop a foundational trauma-informed perspective to better interpret and assess behaviors during high-stress encounters.

The course goes beyond theory by offering practical, actionable skills to improve officer safety and public trust. Students will learn how to recognize common trauma responses, use a trauma-informed approach when assessing behavior, and implement proven de-escalation strategies tailored to individuals in crisis. The focus is on reducing fear-based reactions through trauma acknowledgment, providing reasonable options, and connecting individuals to suitable community resources. From Chaos to Care helps officers shift their approach from control to connection, leading to safer, more effective outcomes in the communities they serve.

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Key takeaways from this course include:‍

• Define trauma and crisis. Identify experiences, both past and present, that may trigger a trauma response. 
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• An understanding of the neurobiology of trauma and how it influences behavior during a trauma-related crisis. 
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• Recognize typical trauma responses and evaluate the related behaviors through a trauma-informed perspective. 
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• Develop skills to safely intervene and de-escalate crisis situations caused by trauma responses.
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• Use interventions that reduce fear-driven responses by recognizing trauma, offering reasonable options and solutions, and helping connect to suitable community resources.

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Appropriate Audience:

This course is open to all public safety professionals.

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Course Length:

8 Hours